Privacy Policy

Effective Date: 31st June

This Privacy Policy explains how Ppaws Portal (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our website https://www.ppawsportal.in (the “Platform”) and our services including Animal Communication, Healing, Aura Cleansing, Lost Pet Recovery, and Coping with Loss.

By accessing or using our Platform or services, you consent to this Privacy Policy and our Terms of Use. If you do not agree, please refrain from using our Platform.

1. Information We Collect

We collect personal data when you:

Sign up or book a session.
Fill forms on our website.
Interact with us via email, WhatsApp, phone calls, or social media.

Data we may collect includes:

Name, contact number, and email ID.
Pet details (e.g., name, species, age, health conditions, and photos).
Session notes (including emotional, behavioral, or spiritual observations).
Payment and transaction information.
Feedback, testimonials, or service preferences.

2. How We Use Your Data

We use your personal data to:

Provide and personalize our services.
Schedule, confirm, and follow up on sessions.
Respond to your queries or support requests.
Improve our website and offerings.
Share updates, offers, and service recommendations.
Maintain records and comply with legal obligations.

You may opt out of promotional communications by contacting us or using the unsubscribe option, if applicable.

3. Sharing of Information

We do not sell or rent your personal data.

However, we may share it:

With internal team members to deliver your booked service.
With secure third-party payment gateways (e.g., Razorpay, Stripe).
With service providers involved in logistics or session facilitation.
When legally required, with authorities or regulatory bodies.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

4. Security Practices

We adopt reasonable technical and organisational safeguards to protect your information against unauthorized access, loss, or misuse. These include:

Secure transmission protocols.
Access restrictions for sensitive data.
Regular review of data handling processes.

However, no data transmission over the internet is 100% secure. By using the Platform, you accept the inherent risks of internet-based data sharing.

5. Data Retention & Deletion

We retain your personal data only for as long as necessary to:

Deliver our services.
Fulfill legal and accounting obligations.
Resolve disputes and enforce agreements.

You may request data deletion by contacting us at love@ppawsportal.in. However, we may retain limited information if required by law or pending matters such as unresolved bookings or disputes.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccuracies in your information
Withdraw consent to use your data
Request deletion of your account or data

To exercise any of these rights, please email us at love@ppawsportal.in.

7. Consent

By visiting our Platform or sharing your information, you consent to:

The collection, use, and sharing of your data as described
Receiving service-related communication via SMS, email, WhatsApp, or call

If you share information about another individual (e.g., pet owner or caretaker), you confirm that you have their permission. You may withdraw consent at any time by writing to us at the above email. This will not affect prior data use and may limit your ability to use some services.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Grievance Officer

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:

Grievance Officer
Ppaws Portal
Email: love@ppawsportal.in
Availability: Monday – Friday, 9:00 AM to 6:00 PM (IST)

10. Ppaws Portal is owned by Payel Paul.